Table 6 Summary of field evaluations by product category
Product category | Reported device failures | Response and resolution |
|---|---|---|
Syringe Pump | No accumulated data, devices introduced in 2022 | |
Bilirubinometer | No accumulated data, devices introduced in 2022 | |
Phototherapy | 10 devices reported low irradiance | Manufacturer provided repair guide to clean, eliminate loose terminal connections |
Haemoglobinometer | No accumulated data, devices introduced in 2022 | |
CPAP | Flowmeter oxygen tubing dislodging under pressure if connected when flowmeter partially closed Bottle straw deteriorating, forming cracks | Flowmeter oxygen tube secured with a zip tie, manufacturer provided spare zip ties with new devices Manufacturer redesigned bottle straws and sent replacement parts |
Flow Splitter | No flow outlet, crashed bobbin, damaged flowmeter control knob | Replacement parts stocked to replace broken or damaged parts. User training to reinforce gentle handling of the device, as most breakages are user errors |
Oxygen Concentrator | Zeolite leakage from sieve beds | Manufacturer provided filter papers for sieve beds to prevent Zeolite leakages |
Pulse Oximeter (Continuous) | SpO2 board, charging port had durability issues | Manufacturer sent replacement parts for devices under warranty and strengthened future device board connections |
Suction Pump | Overflow valve often lost during device cleaning | Instead of replacing entire suction bottle, lid alone can be stocked as a replacement part |
Radiant Warmer | Alarm batteries completely discharged during long-term storage | Manufacturer advised to pack alarm batteries separately and install alarm batteries during device installation |
Temperature Monitor (Continuous) | None in field due to no qualified technology available at time of publishing | |
Conductive Warmer | None in field due to no qualified technology available at time of publishing | |
Respiratory Rate/Apnoea Monitor | None in field due to no qualified technology available at time of publishing | |