Table 3 Example for the Individual Experience domain, Ease of use sub-domain: evaluation questions, measures, and data specifics
From: A pediatric virtual care evaluation framework and its evolution using consensus methods
Individual Experience (patient, caregiver, provider, support staff) | ||||
|---|---|---|---|---|
Example evaluation questions | Potential measures | Data sources | Collection strategy | Basis of comparison |
Ease of use | ||||
 To what extent is the process for booking virtual care services easy to use? | Proportion of participants who felt booking virtual care was easy to use, # of deviations from standard booking process | Post-encounter questionnaires/ patient/provider/ clerk experience surveys, support calls, electronic booking system | Qualitative & quantitative | Satisfaction with in-person booking process |
 To what extent is the method of connecting (to patient/provider) easy to use? | Participant perceptions (patients, caregivers, providers), # of reported errors, # of support calls | Post-encounter questionnaires/ patient experience surveys | Qualitative & quantitative | Literature, established/ comparable telehealth programs |