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Table 2 Distributions of parents’ answers to survey questions about conversations with the NICU staff

From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment

Survey questions Answers Number (%) P-value
Nurses Doctors
1. How satisfied are you with the conversations you have had? Very satisfied 190 (70.4) 167 (62.3) 0.03*
Fairly satisfied 68 (25.2) 61 (22.8)
Neither satisfied nor dissatisfied 10 (3.7) 37 (13.8)
Fairly dissatisfied 1 (0.4) 2 (0.7)
Very dissatisfied 1 (0.4) 1 (0.4)
Total 270 (100) 268 (100)
2. How easy has it been for you to communicate with nurses/doctors in the NICU? Very easy 184 (68.4) 158 (59.2) 0.001*
Fairly easy 74 (27.5) 75 (28.1)
Neither easy nor difficult 8 (3.0) 31 (11.6)
Fairly difficult 3 (1.1) 2 (0.7)
Very difficult 0 (0) 1 (0.4)
Total 269 (100) 267 (100)
3. Have you received answers to your questions? Yes 256 (95.2) 247 (92.5) 0.194
No 13 (4.8) 20 (7.5)
Total 269 (100) 267 (100)
4. Have the answers you have received been easy to understand? Yes, always easy 114 (42.2) 143 (53.8) 0.071
Yes, almost always easy 143 (53.0) 91 (34.2)
Neither easy nor difficult 8 (3.0) 22 (8.3)
No, not always easy 5 (1.9) 10 (3.8)
No, often not easy 0 (0) 0 (0)
No, almost never easy 0 (0) 0 (0)
Total 270 (100) 266 (100)
5. Have the instructions/information that you have received about the care of your child been easy to understand? Yes, always easy 151 (56.3) 155 (58.1) 0.253
Yes, almost always easy 106 (39.6) 73 (27.3)
Neither easy nor difficult 6 (2.2) 31 (11.6)
No, not always easy 5 (1.9) 7 (2.6)
No, often not easy 0 (0) 1 (0.4)
No, almost never easy 0 (0) 0 (0)
Total 268 (100) 267 (100)
6. How well do you feel that the staff you talked to in the NICU understood your emotional situation? Very well 154 (57.0) 136 (51.5) 0.001*
Fairly well 84 (31.1) 59 (22.3)
Neither well not poor 28 (10.4) 61 (23.1)
Not very well 3 (1.1) 5 (2.0)
Not at all well 1 (0.4) 3 (1.1)
Total 270 (100) 264 (100)
7. Did you feel the NICU staff encouraged you to participate in caring for your child? Very well 178 (66.2) 143 (54.2) 0.0001*
Fairly well 69 (25.7) 35 (13.3)
Neither well not poor 16 (5.9) 79 (29.9)
Not very well 6 (2.2) 4 (1.5)
Not at all well 0 (0) 3 (1.1)
Total 269 (100) 264 (100)
8. Was there something you felt was missing in communication with NICU staff? Yes 73 (27.2) 56 (21.2) 0.101
No 194 (72.4) 208 (78.8)
  Total 267 (100) 264 (100)  
  1. Friedman’s test was used to compare the distribution of answers regarding doctors and nurses. * Represents significant difference between the distribution of answers regarding doctors and nurses (p<0.05).