Table 7 Parent interview analysis theme 3 and subthemes: personal experiences

  Positive experiences

“I don’t have anything ask more and nothing to complain” (P21)

“The neonatal unit met the best necessary conditions for my child’s recovery and comply with hygienic regulations. I am really satisfied when being treated here” (P16)

“The quality of service is very good, so I want all babies are treated here” (P14)

  Practical challenges

“I think the nurses should go to check me and the baby more often long time no nurse come to me” (P3)

“I think there should be a second person in the room to help the mom taking care of her baby” (P15)

“I would like to consult with doctors about his situation much more but I have no opportunity to do it” (P8)

  Changes for future parents

“They should be more clean many parents dirty and use mobile phone and noise the doors” (P10)

“Some parents close or open the door so hard that make the babies wake up and annoy the others It would be better if there is a sliding door” (P2)

“The mothers should have a wash before contacting with their babies” (P8)