From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department
Parent/Carer Quality Assurance Domain | PREM | |
---|---|---|
Likert Rating Scale questions (Score 0–9) | ||
Strongly Disagree | Strongly Agree | |
Thorough and optimum medical assessment | “The medical care my child received was thorough and to a high standard” | |
Treating the sicker kids first | “Sicker children and those needing urgent care receive it first” | |
Experienced and knowledgeable staff & Specialised nurses and doctors for children | “The staff were experienced, knowledgeable, and had the skill required to care for children” | |
Binary Questions | ||
Resources and equipment availability | “Was there enough resources and equipment available in the Emergency Department to provide care?” Yes □ No □ | |
Clear follow up plans and reviews that are communicated and scheduled (Including ED, GP and Outpatients) | “Were clear follow-up plans made and review scheduled if needed?” Yes □ No □ |