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Table 4 Parent/carer’s feedback preferences

From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department

Feedback preferences   
Mechanism Number Percentage
Phone Call 9 8.7%
Paper survey 5 4.9%
Email / Website survey 77 75%
Smart phone app 7 8.7%
Feedback kiosk at the hospital entrance 3 2.9%
Other (please specify) 0 0%
Timing (Multiple responses allowed n = 118)   Percentage
As inpatient 18 15%
At discharge 17 14%
Post Discharge (within 2 days of hospital discharge) 40 34%
Post Discharge (within a week of hospital discharge) 42 36%
Other 1 0.8%
   Percentage
Preferred Feedback to be Anonymous 69 66%