Table 4 Parent/carer’s feedback preferences
From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department
Feedback preferences | ||
|---|---|---|
Mechanism | Number | Percentage |
Phone Call | 9 | 8.7% |
Paper survey | 5 | 4.9% |
Email / Website survey | 77 | 75% |
Smart phone app | 7 | 8.7% |
Feedback kiosk at the hospital entrance | 3 | 2.9% |
Other (please specify) | 0 | 0% |
Timing (Multiple responses allowed n = 118) | Percentage | |
As inpatient | 18 | 15% |
At discharge | 17 | 14% |
Post Discharge (within 2 days of hospital discharge) | 40 | 34% |
Post Discharge (within a week of hospital discharge) | 42 | 36% |
Other | 1 | 0.8% |
Percentage | ||
Preferred Feedback to be Anonymous | 69 | 66% |