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Table 3 Consensus phase Clinically Derived Parameters ranking (Extremely Important parameters highlighted)

From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department

Quality Assurance Measure for Specific Conditions Final Consensus Survey
  % Likert Score Very Important (Score 7–9) % Likert Score Extremely Important (Score 8–9)
Patient Centred
•Customer feedback “Excellent/Very Good /Good” (n = 68) 79% (n = 54) 35% (n = 24)
•Discharge summary completed within 48 h (n = 68) 85% (n = 58) 50% (n = 34)
•Median time to complete discharge summary (n = 68) 85% (n = 58) 50% (n = 34)
•Complaints (n = 68) 79% (n = 54) 35% (n = 24)
Safety
•Child protection screening (n = 68) 85% (n = 58) 50% (n = 34)
Asthma
•Time to reliever treatment (β2 agonist/Ipratropium) (n = 68) 91% (n = 62) 56% (n = 38)
•Time to steroids (> 5 yrs. & Moderate/Severe/Critical) (n = 68) 91% (n = 62) 56% (n = 38)
•Discharged with action plan & education (n = 68) 85% (n = 58) 50% (n = 34)
•Discharged with steroids (n = 68) 85% (n = 58) 50% (n = 34)
•Discharged with preventer (n = 68) 85% (n = 58) 50% (n = 34)
•Discharged with follow-up (n = 68) 85% (n = 58) 50% (n = 34)
Neonatal Sepsis/Meningitis
•Time to antibiotics (n = 68) 91% (n = 62) 56% (n = 38)
•% of patient requiring bolus given within 1 h (n = 68) 91% (n = 62) 56% (n = 38)
•% patient refractory shock requiring inotrope (n = 68) 91% (n = 62) 56% (n = 38)
Status Epilepticus
•Time from arrival & % patient received benzodiazepine in ED (n = 68) 87% (n = 59) 60% (n = 41)
•Time from arrival to second line anti-epileptics (n = 68) 87% (n = 59) 60% (n = 41)
•% Patient & Time to initial BSL (n = 67) 90% (n = 60) 50% (n = 34)
•% patient failure to achieve seizure control within 30mins (n = 68) 90% (n = 10) 72% (n = 49)
Severe Head Injury
•Median time to imaging from request (n = 68) 91% (n = 62) 56% (n = 38)
•Median time to neurosurgeon response from request (n = 68) 91% (n = 62) 56% (n = 38)
•Median time to definitive airway management (n = 68) 91% (n = 62) 56% (n = 38)