Table 2 Consensus on the top 20 most important aspects of “Quality” to parents/carers – highlighted judged the most important
From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department
Commentary on best care/quality (n = number of responses) | Final Consensus Survey | |
|---|---|---|
% Likert Score Very Important (Score 7–9) | % Likert Score Extremely Important (Score 8–9) | |
Thorough and optimum medical assessment (n = 43) | 98% (n = 42) | 84% (n = 36) |
Treating the sicker kids first (n = 43) | 100% (n = 43) | 79% (n = 34) |
Experienced and knowledgeable staff (n = 44) | 100% (n = 44) | 77% (n = 33) |
Specialised nurses and doctors for children (n = 44) | 100% (n = 44) | 77% (n = 33) |
Resources and equipment availability (n = 43) | 88% (n = 38) | 72% (n = 31) |
Clear follow up plans and reviews that are communicated and scheduled (Including ED, GP and Outpatients) (n = 43) | 95% (n = 41) | 72% (n-31) |
Retain experienced and skilled paediatric staff (n = 43) | 98% (n = 42) | 68% (n = 29) |
Staff should act professionally and support each other (n = 44) | 91% (n = 40) | 66% (n = 29) |
Triage assessment should be performed in a timely manner (n = 43) | 95% (n = 41) | 63% (n = 27) |
Triage to provide initial care such as pain relief (n = 43) | 95% (n = 41) | 63% (n = 27) |
Review and check children while they are waiting (n = 43) | 93% (n = 41) | 61% (n = 27) |
Medical Treatment followed (n = 44) | 89% (n = 39) | 61% (n = 27) |
Timely access to sub specialists if needed (n = 43) | 93% (n = 40) | 61% (n = 26) |
Timely management of all children (examination, investigations and treatment) (n = 44) | 95% (n = 42) | 57% (n = 25) |
Staff listen to, understand parents and carers and have exceptional communications skills (n = 44) | 93% (n = 41) | 55% (n = 24) |
Feedback and updates to the carer/parents on the progress of care (investigations and treatment). (n = 43) | 98% (n = 42) | 54% (n = 23) |
Medical terms and results should be explained in simple language (n = 43) | 93% (n = 40) | 54% (n = 23) |
Engage parents / carer in the care and treatment of their child (n = 44) | 91% (n = 40) | 52% (n = 23) |
Kind, caring and empathic staff who are friendly, courteous and compassionate (n = 43) | 84% (n = 36) | 51% (n = 22) |
Timely review of patient to assess progress (n = 43) | 84% (n = 38) | 49% (n = 21) |