Skip to main content

Table 2 Consensus on the top 20 most important aspects of “Quality” to parents/carers – highlighted judged the most important

From: Parents’ and carers’ impression of “quality” within a Paediatric Emergency Department

Commentary on best care/quality (n = number of responses) Final Consensus Survey
  % Likert Score
Very Important
(Score 7–9)
% Likert Score
Extremely Important
(Score 8–9)
Thorough and optimum medical assessment (n = 43) 98% (n = 42) 84% (n = 36)
Treating the sicker kids first (n = 43) 100% (n = 43) 79% (n = 34)
Experienced and knowledgeable staff (n = 44) 100% (n = 44) 77% (n = 33)
Specialised nurses and doctors for children (n = 44) 100% (n = 44) 77% (n = 33)
Resources and equipment availability (n = 43) 88% (n = 38) 72% (n = 31)
Clear follow up plans and reviews that are communicated and scheduled (Including ED, GP and Outpatients) (n = 43) 95% (n = 41) 72% (n-31)
Retain experienced and skilled paediatric staff (n = 43) 98% (n = 42) 68% (n = 29)
Staff should act professionally and support each other (n = 44) 91% (n = 40) 66% (n = 29)
Triage assessment should be performed in a timely manner (n = 43) 95% (n = 41) 63% (n = 27)
Triage to provide initial care such as pain relief (n = 43) 95% (n = 41) 63% (n = 27)
Review and check children while they are waiting (n = 43) 93% (n = 41) 61% (n = 27)
Medical Treatment followed (n = 44) 89% (n = 39) 61% (n = 27)
Timely access to sub specialists if needed (n = 43) 93% (n = 40) 61% (n = 26)
Timely management of all children (examination, investigations and treatment) (n = 44) 95% (n = 42) 57% (n = 25)
Staff listen to, understand parents and carers and have exceptional communications skills (n = 44) 93% (n = 41) 55% (n = 24)
Feedback and updates to the carer/parents on the progress of care (investigations and treatment). (n = 43) 98% (n = 42) 54% (n = 23)
Medical terms and results should be explained in simple language (n = 43) 93% (n = 40) 54% (n = 23)
Engage parents / carer in the care and treatment of their child (n = 44) 91% (n = 40) 52% (n = 23)
Kind, caring and empathic staff who are friendly, courteous and compassionate (n = 43) 84% (n = 36) 51% (n = 22)
Timely review of patient to assess progress (n = 43) 84% (n = 38) 49% (n = 21)