Table 6 Sample quotes from semi-structured interview participants on their dissatisfaction with one-stop centre services

Perceived inaction of police: “Then they (the police) said if you can manage to catch the perpetrator, bring him here but if you don’t have a means of doing that we will see what we can do.”

Lack of professionalism and capacity: “The first hearing in court, the prosecutor did not come. Other police officers said he was on leave then. We were told to come on another date. The next scheduled court hearing, he didn’t show up again. They said he was sorting out his family issues.”

HIV post-exposure prophylaxis not given: “Nothing! We were not given anything…I really hope she continues to remain HIV negative”

Family member perpetrator: The reason the case was not taken to court was that, I am the last born in our family and my elder sister’s son is the one who did this...There is no peace in our family now.