From: Measuring empathy in pediatrics: validation of the Visual CARE measure
Items How was the doctor at… | Poor % | Fair % | Good % | Very good % | Excellent % | Does not apply % | Missing % |
---|---|---|---|---|---|---|---|
1. Making you/your child feel at ease? (being friendly and warm towards you/your child) N. of answers: 324 | – | – | 8.6 | 30 | 60.8 | 0.6 | 0.0 |
2. Letting you/your child tell your ‘story’ (giving you time to fully describe things in your own words) N. of answers: 324 | – | 0.6 | 11 | 30.5 | 57 | 0.9 | – |
3 Really listening? (paying close attention to what you/your child were saying) N. of answers: 315 | – | 0.3 | 11.4 | 27.5 | 60.2 | 0.6 | – |
4 Being interested in your child as a whole person? (asking/knowing relevant details about their life, their situation) N. of answers: 324 | – | 2.4 | 13.8 | 25.7 | 56.6 | 1.2 | 0.3 |
5 Fully understanding your concerns? (communicating that s/he had accurately understood your/your child’s problems) N. of answers: 324 | – | 0.9 | 11.6 | 33.9 | 51.8 | 1.2 | 0.6 |
6 Showing care and compassion? (seeming genuinely concerned) N. of answers: 317 | – | 1.5 | 11.4 | 32.5 | 52.5 | 0.9 | 1.2 |
7 Being positive? (having a positive approach and positive attitude) N. of answers: 324 | – | 0.4 | 8.9 | 29.7 | 59.8 | 0.6 | 0.6 |
8 Explaining things clearly? (fully answering your/your child’s questions, giving you/ your child enough information) N. of answers: 324 | – | 0.6 | 7.7 | 30.2 | 60.2 | 0.6 | 0.6 |
9 Helping you to take control? (exploring with you/ your child what you can do to improve your child’s health yourself) N. of answers: 324 | – | 0.9 | 11.2 | 34.6 | 49 | 3.7 | 0.6 |
10 Making a plan of action? (discussing the options, involving you/ your child as much as you want) N. of answers: 320 | – | 1.3 | 13,8 | 29.7 | 49 | 5.6 | 0.6 |