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Table 2 Distribution of the Visual CARE Measure 10Q/10Q–PARENTS scores

From: Measuring empathy in pediatrics: validation of the Visual CARE measure

Items How was the doctor at…

Poor %

Fair %

Good %

Very good %

Excellent %

Does not apply %

Missing %

1. Making you/your child feel at ease? (being friendly and warm towards you/your child) N. of answers: 324

8.6

30

60.8

0.6

0.0

2. Letting you/your child tell your ‘story’ (giving you time to fully describe things in your own words) N. of answers: 324

0.6

11

30.5

57

0.9

3 Really listening? (paying close attention to what you/your child were saying) N. of answers: 315

0.3

11.4

27.5

60.2

0.6

4 Being interested in your child as a whole person? (asking/knowing relevant details about their life, their situation) N. of answers: 324

2.4

13.8

25.7

56.6

1.2

0.3

5 Fully understanding your concerns? (communicating that s/he had accurately understood your/your child’s problems) N. of answers: 324

0.9

11.6

33.9

51.8

1.2

0.6

6 Showing care and compassion? (seeming genuinely concerned) N. of answers: 317

1.5

11.4

32.5

52.5

0.9

1.2

7 Being positive? (having a positive approach and positive attitude) N. of answers: 324

0.4

8.9

29.7

59.8

0.6

0.6

8 Explaining things clearly? (fully answering your/your child’s questions, giving you/ your child enough information) N. of answers: 324

0.6

7.7

30.2

60.2

0.6

0.6

9 Helping you to take control? (exploring with you/ your child what you can do to improve your child’s health yourself) N. of answers: 324

0.9

11.2

34.6

49

3.7

0.6

10 Making a plan of action? (discussing the options, involving you/ your child as much as you want) N. of answers: 320

1.3

13,8

29.7

49

5.6

0.6