Skip to main content

Table 4 Distributions of parents’ (n=206) descriptions of strengths and weaknesses of communication with doctors

From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment

Domains n (%) Categories n (%) Subcategories n (%)
Strengths 133 (64.6) Emotional support 87 (42.2) Took time 27 (13.1)
     Nice 16 (7.8)
     Understanding 11 (5.3)
     Empathetic 9 (4.3)
     Listened 9 (4.3)
   Good information giving 111 (53.9) Clear 65 (31.6)
     Gave good explanations 39 (18.9)
     Simple language 36 (17.5)
     Gave answers to questions 26 (12.6)
     Frequent, regular information 22 (10.9)
   Professionalism 22 (10.7) Calm 17 (8.3)
     Knowledgeable 13 (6.3)
     Competent 11 (5.3)
     Confident 7 (3.4)
     Concerned about child's best 6 (2.9)
Weaknesses 153 (74.3) Lack of emotional support 62 (30.1) Didn’t take time 21(10.2)
     Lack of responsiveness 20 (9.7)
     Lack of focus on parents’ feelings 13 (6.3)
     Unempathetic 8 (3.9)
     Insensitive 7 (3.4)
   Poor information giving 100 (48.5) Poor information 100 (48.5)
     Unclear 40 (19.4)
     Difficult language 24 (11.7)
     Information given via nurses 22 (10.7)
     Lack of continuous information 17 (8.3)
   Lack of professionalism 15 (7.3) Seemed stressed 10 (4.9)
     Untruthful 5 (2.4)
     Insecure 3 (1.5)
     Awful 2 (1.0)
     Arrogant 1 (0.49)
   Organizational problems 72 (35.0) Unavailability 71 (34.4)
     Lack of participation during rounds 18 (8.7)
     Different attitudes of different doctors 15 (7.3)
     Lack of staff continuity 13 (6.3)
     Lack of collaboration with maternity ward 8 (3.9)
  1. The number of parents who described their experiences of communication with doctors in their own words is reported. Each parent is counted only once for each domain, category and subcategory. The five most common subcategories are reported. n=number.