Table 4 Distributions of parents’ (n=206) descriptions of strengths and weaknesses of communication with doctors
From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment
Domains | n (%) | Categories | n (%) | Subcategories | n (%) |
|---|---|---|---|---|---|
Strengths | 133 (64.6) | Emotional support | 87 (42.2) | Took time | 27 (13.1) |
Nice | 16 (7.8) | ||||
Understanding | 11 (5.3) | ||||
Empathetic | 9 (4.3) | ||||
Listened | 9 (4.3) | ||||
Good information giving | 111 (53.9) | Clear | 65 (31.6) | ||
Gave good explanations | 39 (18.9) | ||||
Simple language | 36 (17.5) | ||||
Gave answers to questions | 26 (12.6) | ||||
Frequent, regular information | 22 (10.9) | ||||
Professionalism | 22 (10.7) | Calm | 17 (8.3) | ||
Knowledgeable | 13 (6.3) | ||||
Competent | 11 (5.3) | ||||
Confident | 7 (3.4) | ||||
Concerned about child's best | 6 (2.9) | ||||
Weaknesses | 153 (74.3) | Lack of emotional support | 62 (30.1) | Didn’t take time | 21(10.2) |
Lack of responsiveness | 20 (9.7) | ||||
Lack of focus on parents’ feelings | 13 (6.3) | ||||
Unempathetic | 8 (3.9) | ||||
Insensitive | 7 (3.4) | ||||
Poor information giving | 100 (48.5) | Poor information | 100 (48.5) | ||
Unclear | 40 (19.4) | ||||
Difficult language | 24 (11.7) | ||||
Information given via nurses | 22 (10.7) | ||||
Lack of continuous information | 17 (8.3) | ||||
Lack of professionalism | 15 (7.3) | Seemed stressed | 10 (4.9) | ||
Untruthful | 5 (2.4) | ||||
Insecure | 3 (1.5) | ||||
Awful | 2 (1.0) | ||||
Arrogant | 1 (0.49) | ||||
Organizational problems | 72 (35.0) | Unavailability | 71 (34.4) | ||
Lack of participation during rounds | 18 (8.7) | ||||
Different attitudes of different doctors | 15 (7.3) | ||||
Lack of staff continuity | 13 (6.3) | ||||
Lack of collaboration with maternity ward | 8 (3.9) |