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Table 3 Distributions of parents’ (n=226) descriptions of strengths and weaknesses of communication with nurses

From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment

Domains

n (%)

Categories

n (%)

Subcategories

n (%)

Strengths

204 (90.3)

Emotional support

180 (79.6)

Kind

67 (29.6)

Understanding

52 (23.0)

Took time

46 (20.3)

Helpful

33 (14.6)

Considerate

27 (11.9)

Good information giving

131 (72.7)

Open and truthful

30 (13.2)

Continuous information

28 (12.3)

Gave answers to questions

28 (12.3)

Gave good explanations

21 (9.3)

Clear

20 (8.8)

Professionalism

65 (28.7)

Competent

29 (12.8)

Knowledgeable

29 (12.8)

Confident

22 (9.7)

Calm

18 (8.0)

Took good care of the child

11 (4.9)

Weaknesses

118 (52.2)

Lack of emotional support

67 (29.6)

Lack of responsiveness

27 (11.9)

Lack of focus on the parents' feelings

15 (6.6)

Uninterested

13 (5.8)

Unhelpful

11 (4.9)

Unempathetic

10 (4.4)

Poor information giving

76 (33.6)

Poor information

74 (32.7)

Hard to get information

19 (8.4)

Unclear

14 (6.2)

No updates

14 (6.1)

Different answers from different nurses

10 (4.4)

Lack of professionalism

34 (15.0)

Incompetent

14 (6.2)

Rude

13 (5.8)

Seemed stressed

10 4.4)

Left parent out of child's care

10 (4.4)

Irritated

5 (2.2)

Organizational problems

72 (31.9)

Lack of collaboration with maternity ward

38 (16.8)

Lack of staff continuity

32 (14.2)

Different attitudes of different nurses

23 (10.2)

No nurse specially responsible for patient

10 (4.4)

    

Poor information during shift changes

8 (3.5)

  1. The number of parents who described their experiences of communication with nurses in their own words is reported. Each parent is counted only once for each domain, category and subcategory. The five most common subcategories are reported. n=number.