From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment
Domains | n (%) | Categories | n (%) | Subcategories | n (%) |
---|---|---|---|---|---|
Strengths | 204 (90.3) | Emotional support | 180 (79.6) | Kind | 67 (29.6) |
Understanding | 52 (23.0) | ||||
Took time | 46 (20.3) | ||||
Helpful | 33 (14.6) | ||||
Considerate | 27 (11.9) | ||||
Good information giving | 131 (72.7) | Open and truthful | 30 (13.2) | ||
Continuous information | 28 (12.3) | ||||
Gave answers to questions | 28 (12.3) | ||||
Gave good explanations | 21 (9.3) | ||||
Clear | 20 (8.8) | ||||
Professionalism | 65 (28.7) | Competent | 29 (12.8) | ||
Knowledgeable | 29 (12.8) | ||||
Confident | 22 (9.7) | ||||
Calm | 18 (8.0) | ||||
Took good care of the child | 11 (4.9) | ||||
Weaknesses | 118 (52.2) | Lack of emotional support | 67 (29.6) | Lack of responsiveness | 27 (11.9) |
Lack of focus on the parents' feelings | 15 (6.6) | ||||
Uninterested | 13 (5.8) | ||||
Unhelpful | 11 (4.9) | ||||
Unempathetic | 10 (4.4) | ||||
Poor information giving | 76 (33.6) | Poor information | 74 (32.7) | ||
Hard to get information | 19 (8.4) | ||||
Unclear | 14 (6.2) | ||||
No updates | 14 (6.1) | ||||
Different answers from different nurses | 10 (4.4) | ||||
Lack of professionalism | 34 (15.0) | Incompetent | 14 (6.2) | ||
Rude | 13 (5.8) | ||||
Seemed stressed | 10 4.4) | ||||
Left parent out of child's care | 10 (4.4) | ||||
Irritated | 5 (2.2) | ||||
Organizational problems | 72 (31.9) | Lack of collaboration with maternity ward | 38 (16.8) | ||
Lack of staff continuity | 32 (14.2) | ||||
Different attitudes of different nurses | 23 (10.2) | ||||
No nurse specially responsible for patient | 10 (4.4) | ||||
Poor information during shift changes | 8 (3.5) |