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Table 3 Distributions of parents’ (n=226) descriptions of strengths and weaknesses of communication with nurses

From: Strengths and weaknesses of parent–staff communication in the NICU: a survey assessment

Domains n (%) Categories n (%) Subcategories n (%)
Strengths 204 (90.3) Emotional support 180 (79.6) Kind 67 (29.6)
Understanding 52 (23.0)
Took time 46 (20.3)
Helpful 33 (14.6)
Considerate 27 (11.9)
Good information giving 131 (72.7) Open and truthful 30 (13.2)
Continuous information 28 (12.3)
Gave answers to questions 28 (12.3)
Gave good explanations 21 (9.3)
Clear 20 (8.8)
Professionalism 65 (28.7) Competent 29 (12.8)
Knowledgeable 29 (12.8)
Confident 22 (9.7)
Calm 18 (8.0)
Took good care of the child 11 (4.9)
Weaknesses 118 (52.2) Lack of emotional support 67 (29.6) Lack of responsiveness 27 (11.9)
Lack of focus on the parents' feelings 15 (6.6)
Uninterested 13 (5.8)
Unhelpful 11 (4.9)
Unempathetic 10 (4.4)
Poor information giving 76 (33.6) Poor information 74 (32.7)
Hard to get information 19 (8.4)
Unclear 14 (6.2)
No updates 14 (6.1)
Different answers from different nurses 10 (4.4)
Lack of professionalism 34 (15.0) Incompetent 14 (6.2)
Rude 13 (5.8)
Seemed stressed 10 4.4)
Left parent out of child's care 10 (4.4)
Irritated 5 (2.2)
Organizational problems 72 (31.9) Lack of collaboration with maternity ward 38 (16.8)
Lack of staff continuity 32 (14.2)
Different attitudes of different nurses 23 (10.2)
No nurse specially responsible for patient 10 (4.4)
     Poor information during shift changes 8 (3.5)
  1. The number of parents who described their experiences of communication with nurses in their own words is reported. Each parent is counted only once for each domain, category and subcategory. The five most common subcategories are reported. n=number.