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Table 5 Net Promoter Score: likelihood of recommending Clinical Answers to colleagues (N = 83)

From: The evaluation of an evidence-based clinical answer format for pediatricians

How likely would you be to recommend Clinical Answers - similar to the example you reviewed - to a colleague?

Scale

N (%)

Aggregate N (%)

Detractors

11 (13.2)

0 (very unlikely)

0 (0.0)

 

1

1 (1.2)

 

2

0 (0.0)

 

3

1 (1.2)

 

4

1 (1.2)

 

5

0 (0.0)

 

6

8 (9.64)

 

Passives

34 (41.0)

7

14 (16.9)

 

8

20 (24.1)

 

Promoters

38 (45.8)

9

15 (18.1)

 

10 (very likely)

23 (27.7)

 

Net Promoter Score (NPS): +32.6 *

  1. * The NPS is calculated by subtracting Detractors (%) from Promoters (%)