From: Communicating with parents about vaccination: a framework for health professionals
Unhelpful | Helpful [51] |
---|---|
Directing style – “this is what you should do” | Guiding style – “may I help you?” |
Righting reflex – using information and persuasion to achieve change | Care with body language |
Missing cues | Eliciting concerns |
Using jargon | Asking permission to discuss |
Discrediting information source | Acknowledging/listening/empathising |
Overstating vaccine safety | Determining readiness to change |
Confrontation | Informing about benefits and risks |
Giving or signposting appropriate resources |